All our agents operate from a universal platform. They access the same knowledge base and interpret it through the lens that is appropriate to their use case. They access your hotel’s core systems via a range of easy-to-implement, easy-to-maintain connections - this ensures their answers are 100% correct, 100% of the time.
Engaging with key stakeholders in your organisation, we identify primary and secondary opportunities where AI could augment or replace existing processes. We look across the full guest-experience and back-of-house processes. We learn about your existing IT infrastructure and make proposals to integrate with existing systems and processes where practicable.
Using your cost-base, we forensically analyse the potential return on investment using our own and industry metrics and focus on both cost reduction and revenue generation.
One platform. One inbox. Agents that share knowledge and act with accountability across every guest channel.
Search is evolving fast, with AI assistants delivering instant answers and itineraries instead of link lists. Hotels must adapt to stay visible in this AI-driven world, building on solid SEO with advanced optimizations.
When we built Leo, our AI search worker for hotels, we knew he had to understand the complexity and nuances of hospitality. The priority was clear: start with the property and build up to the brand.
AI is quietly changing how guests discover hotels, and the playbook the industry has used for two decades no longer fits. We hope the following information will help you recognise and overcome the challenges this change will inevitably catalyze.
