Filipa
VisibilityAI Agent
Discovery
Discover
Guest service that never clocks off
Every channel and in every language
Our front-of-house AI agents help hotels deliver faster, more personal guest service while increasing direct booking conversions and reducing the cost to serve. Available 24/7 across your guests’ preferred channels and languages, they can step in when your team is offline or work alongside colleagues throughout the guest journey.
From answering booking enquiries and managing complex reservation requests to arranging extra towels or creating personalised local itineraries, each agent provides instant, on-brand support at every stage of the stay.
Claire handles reservations when your team can’t.
No queues. No voicemail. No language barriers.
Claire solves problems related to inbound overload, out-of-hours coverage and multi-language support in the reservations team. Never again cause guest frustration by having to queue, leave a message or struggle to get information.
ClaireAI Reservation Agent
Features
Connected to your booking engine for live availability and pricing
24x7 availability across all channels
Claire
ReservationAI Agent
Experience
Leo & Claire
Connecting a hotel with a popular local event is a great way to enhance AI Search visibility. Leo is great at creating the kind of content that does that and if a potential guest initiates a web chat from that page, Claire can personalise the conversation accordingly.
If Leo has helped you inspire a guest to visit your site via an AI Search citation link, Claire helps you convert by knowing to personalise her conversation around the event.
Rebecca fixes issues before they hit the reviews.
Capture feedback, triage issues, and respond faster.
How many times have you written this response on an external review site? “Thanks for your feedback, I’m sorry you didn’t mention this issue to our team at the time as we could have easily resolved this problem. Rebecca ensures you can capture feedback throughout your guests’ experience. She’ll triage any issues and escalate to the appropriate member of your team for quick resolution where possible. All feedback is recorded and Rebecca will categorise it, add a sentiment score and assign a level of importance - all based on your rules. At the end of the visit, she’ll recommend whether the guest should be asked to provide a review or highlight if you might still have some work to do to earn a 5*.
RebeccaAI Guest Experience
Features
Triages feedback discreetly, using your own standards
24x7 availability via all channels
A front-of-house team working in harmony
Rebecca
Guest ExperienceAI Agent
Experience
Filipa
ReceptionAI Agent
Experience
Rebecca & Filipa
If required Rebecca can keep the whole front-of-house team aware of issues. So if Filipa picks up a call from a guest, she can be aware that the guest had a problem earlier and can check if it’s been resolved and maybe comp the guest the drinks they called to order.
Claire
ReservationAI Agent
Experience
Filipa
ReceptionAI Agent
Experience
Claire and Filipa
Claire doesn’t have to scribble notes in a pad or try to remember information. These are automatically captured, interpreted and saved in the customer record. So, if the guest has made a special request and it’s within your hotel’s policy, she’ll record it and ensure the reception team is aware.
Reviews are
AI Search Gold
By helping to invite the most satisfied guests to share public reviews, Rebecca is handing the AI Search engines their most important content - the authoritative experience from an unbiased source. This is gold dust for search so it really is closing the loop in the guest experience.
Filipa is the answer to every guest question.
Always-on guest support, in every language.
Filipa has the answers to any guests’ questions about the hotel. She’s linked to other team members so, if it’s new towels the guest needs, it’s sorted. If they want to book the Spa, it’s done. If they just want to know what the weather is like tomorrow and how long it’ll take to walk to the beach, that’s easy.
FilipaAI Receptionist
Features
Available wherever your guests choose to connect
24x7 coverage with 100% accuracy
Every guest is a VIP with their own VIP butler service.
Personalised guest recommendations during the entire stay.
VIP guests love access to an on-site butler, providing them with insider tips on what to see, when to avoid the queues, and how to get the best tickets. Simone brings that luxury to every guest. From the time of checkin, she’s never more than a voice-note or text away from providing hints and tips. Like our other front-end team, she’ll access customer records to ensure the experience is truly personal, and truly memorable.
SimoneAI Concierge Agent
Features
A concierge in every channel
24x7 coverage with 100% accuracy
Engages with your guests in their language, shares with staff in theirs
Access through all channels
Can answer from your knowledge base or a wider pool of information
Warm handover to staff where needed
Saves transcripts and summaries of all calls
Trusted by
The world's first integrated AI Multi-agent platform for hospitality
Elevate the guest experience while streamlining operations through intelligent personalization and automation.