HotelWorld AI and Stayntouch establish strategic partnership to bring AI-powered reservations to hotels

London, June 2026

HotelWorld AI, the integrated multi-agent AI platform for hospitality, today announced a strategic partnership with Stayntouch, the cloud-native property management system trusted by hotels worldwide, to bring real-time PMS connectivity to Claire, HotelWorld AI’s AI-powered reservations agent.

Through the partnership, hotels using Stayntouch can connect Claire directly to their PMS data, enabling the AI agent to support pre-booking guest enquiries with accurate, real-time information on availability, pricing, guest profiles, loyalty data, and property-specific rules. The integration allows Claire to act as a seamless extension of the reservations team, helping hotels respond faster, reduce missed enquiries, and convert more direct booking opportunities across voice, web chat, WhatsApp, email, and other guest communication channels.

Claire is available 24/7 and fluent in more than 80 languages. She can manage initial guest enquiries, support overflow demand, recommend relevant offers, introduce upsell opportunities, and route more complex requests to hotel staff when needed. Hotels retain full control over Claire’s operation, including the data she can access, her tone of voice, language preferences, business rules, deployment channels, and level of autonomy. Claire can respond automatically within agreed guardrails or draft responses for team approval before sending.

For hotel teams, the partnership addresses a growing operational and commercial challenge: guests expect instant, consistent answers at any time of day, while reservations teams manage fragmented channels, high enquiry volumes, missed calls, and multilingual demand. By combining HotelWorld AI’s agentic AI ecosystem with Stayntouch PMS data, hotels can turn routine enquiries into managed booking conversations while giving staff more time to focus on complex, high-value guest interactions.

Filip Boyen, Co-Founder of HotelWorld AI, said, “Hotels strive to offer extraordinary service, but guest’s increasing demands no longer fit into office hours or single-channel workflows. By integrating Claire with Stayntouch, we are giving hotels an AI reservations agent that can work with real-time PMS data, respond instantly, and support direct booking performance whilst the hotel team retains control.”

Geri Cupi, Co-Founder of HotelWorld AI, added, “The next generation of hotel AI will not be defined by generic chatbots. It will be defined by agents that understand hotel systems, follow hotel workflows, and support measurable outcomes such as booking conversion, missed call reduction, upsell performance, and guest satisfaction. This partnership with Stayntouch is an important step in making that possible.”

Claire’s performance can be managed through HotelWorld AI’s unified inbox, giving hotel teams access to real-time analytics, conversation transcripts, summaries, and voice interaction recordings. The agent integrates with inbox and communication systems to maintain continuity across the guest journey, from first enquiry to confirmed booking.

Claire forms part of HotelWorld AI’s broader multi-agent platform for hospitality, designed to help hotels improve discoverability, increase direct bookings, streamline operations, and deliver consistent guest experiences. Each agent is modular, focused on a specific stage of the guest journey, and designed to integrate into the hotel’s existing technology stack.

About HotelWorld AI

Founded in 2024, HotelWorld AI is an integrated multi-agent AI platform for hospitality, built to help hotels improve visibility, increase direct bookings, automate operational workflows, and enhance the guest experience. Its agentic AI ecosystem includes specialised agents for AI search visibility, reservations, guest experience, front office, and feedback. Built and backed by alumni of Orient Express, Accor, Experian, Oracle, Google, Forbes Travel Guide, and Mandarin Oriental, HotelWorld AI supports hotels in building more efficient, responsive, and commercially effective operations.

About Stayntouch

Stayntouch delivers a full-featured Best-in-Class hotel property management system (PMS) with a comprehensive library of over 1,400 integrations. Our cloud-native PMS empowers hotels to drive revenue, reduce costs, enhance service, and captivate their guests. Stayntouch’s newly expanded PMS platform, Stayntouch 2.0, further simplifies hotel operations, allowing hotels to streamline and accelerate direct bookings, process payments easily, and simplify integrations - offering an even more enhanced guest experience. In addition, Stayntouch is launching a new AI-powered Guest Messaging tool, providing hotels with a smarter, automated way to communicate with guests, handle routine requests, and elevate service throughout the entire stay.

Stayntouch is supported by a team of professionals with deep roots in the hospitality industry and is a trusted partner to industry-leading management companies including Sage Hospitality, HEI Hotels & Resorts, EOS Hospitality, and Stoney Creek Hotels, innovative independent brands such as Village Hotels, Pod Hotels, and First Hotels, and iconic independent properties such as the TWA Hotel and Zoku Amsterdam. For more information, visit www.stayntouch.com.

sales@hotelworld.ai